# Live chat
Live chat is a great tool to solve any issues, especially when eWizard is a new tool to you. Use it when you need assistance, have a suggestion for improvement, or want to read a Knowledge base article.
To activate live chat, click 
on the right of the eWizard top panel.
Chat pops up in the page bottom on the right. Here you can message eWizard Support or browse the article of your interest.
To chat with the operator, click
Send us a message. It activates the input field. Enter your question there – the operator connects shortly. You can learn how fast the operator responds from the statement about the usual reply time. This figure is calculated automatically based on the actual reply timings.To find the Knowledge base article, enter the keyword in the
Find your answer nowfield and click
. The search results list appears under your query. Select the most relevant one and click it to read the full article.
When you get all the answers and close the conversation, it's still available for a period set by the chat administrator. When this period expires, you are kindly asked to rate your conversation. It helps us improve our service as well as your experience with eWizard.
You can also view your past conversations in the chat box. For this, click See all your conversations. Or start a new one.
# Live chat custom options
Please ask eWizard Support for the following features:
The chatbot: to streamline your search.
Product tours: to on-board the newcommers or present new eWizard features.
Page posts: to present new eWizard features, as well as logic or interface changes.
# Live chat security
eWizard is being developed with the following security measures and practices:
SAML (SSO) support. On demand, the two-factor authentication can be activated.
Password complexity standards support. Account data is stored with the PBKDF (bcrypt) function.
Data is located on Amazon Web Services in the USA.
Infrastructure and data are distributed among three AWS availability zones. It ensures the smooth operation even if any processing center fails.
All servers are located within our virtual private cloud (VPC) along with the network access control lists (ACL). ACLs prevent access to eWizard network for any unauthorized requests.
On the application level, we keep audit logs for all actions. These logs are sent to Graylog for analysis. Archives are stored on Amazon S3.
On the Live chat side, access to customer data is granted to the authorized staff only. Live chat operates using the HTTPS protocol strictly.
We involve independent security experts to test vulnerabilities in the chat application and infrastructure twice a year.
Intercom, the Live chat provider, complies (opens new window) with the following:
Service Organization Controls (Soc2) (Type II) Trust Services Principles
Privacy Shield
Cloud Security Alliance
Learn more about Intercom security measures (opens new window).
Intercom abides the General Data Protection Regulation (opens new window).