Overview

Remote call is a dedicated service allowing you to make calls without personal presence. You call a doctor, demonstrate your e-Detailer, gather KPI, and then make analysis within your CRM system.

eWizard allows users to create content applicable to remote calls to display presentations within the Remote call service.

Please make the following preparations before performing remote calls:

In eWizard	In CRM
-	Contacts
-	Products
-	Product materials
Create an e-Detailer or email	-
Publish the e-Detailer to your CRM	-
-	Create a remote call and send an invitation
-	Invite the audience to your call
Perform the call	-
-	Access the analytics on your call

Read more on how to prepare to a remote call in Salesforce.com here (opens new window)

The diagram visualizes the process spread between the systems:

@c/remote-calls-interfaces.png)

Remote call interfaces

The remote call full cycle includes three interfaces: eWizard (Library, Editor, and Publisher), CRM (Viseven CRM and Salesforce.com), and Remote call.

Voice calls setup

To make voice calls possible, you must have the VoIP provider set up for your eWizard instance.

For direct phone-to-phone calls customers can use either VoxImplant (opens new window) or AWS Chime (opens new window) services. To request the VoxImplant or AWS Chime setup as a VoIP provider for your eWizard remote call, contact eWizard Support.

Please note that calls are paid according to your VoIP provider billing.