# Workflow overview
Please make the following preparations before performing remote calls:
| In eWizard | In CRM |
|---|---|
| - | Contacts |
| - | Products |
| - | Product materials |
| Create an e-Detailer or email | - |
| Publish the e-Detailer to your CRM | - |
| - | Create a remote call and send an invitation |
| - | Invite the audience to your call |
| Perform the call | - |
| - | Access the analytics on your call |
Read more on how to prepare to a remote call in Salesforce.com here (opens new window)
The diagram visualizes the process spread between the systems:
@c/remote-calls-interfaces.png)
# Voice calls setup
To make voice calls possible, you must have the VoIP provider set up for your eWizard instance.
For direct phone-to-phone calls, customers can use either VoxImplant (opens new window) or AWS Chime (opens new window) services. To request the VoxImplant or AWS Chime setup as a VoIP provider for your eWizard remote call, contact eWizard Support.
Please note that calls are paid according to your VoIP provider billing.
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